Reach’s vision is of a society where street homelessness is ended and
nobody need sleep rough on the streets.
is to ensure every Thames Reach service user has a decent home, supportive
relationships and a fulfilling life.
Reach also has a set of ethos and values statements. These
underpin our working relationships with service users and partner organisations
and are a reference point in our day-to-day work.
giving up on people
We believe that the
effects of homelessness and social exclusion are a great injustice and that the
road to recovery can often be long and painful.
We are committed to never giving up on people, no matter how complex,
chaotic and challenging they may be.
aspirations, expectations and respect for service users
We are passionate
about our belief that people can make real and lasting changes in their lives.
We have the highest aspirations, expectations and respect for our service users
and will never be indifferent to their individual needs
compassion, integrity, professionalism and commitment
Thames Reach’s staff
are characterised by their compassion, integrity, professionalism and
commitment. In return, unstinting support will be given to staff making
decisions in the best interest of service users, trusting in their ability to
of the whole
The success of Thames
Reach depends on the integrity of the whole body. We believe passionately in
achieving trust and mutual respect between the different parts of the
organisation to accomplish this objective.
Our aims can only be
achieved by working in partnership with others; we know we do not have all the
solutions. We generously give time, resources and expertise to others if the
ultimate outcome gets us closer to achieving our vision and mission.
We are renowned for
our open-mindedness, creativity, flexibility and refusal to allow rigid,
dogmatic approaches to reduce effectiveness or inhibit actions.
tell it as it is
Our strength lies in
knowing what is happening on the ground and we use this knowledge to make an
impact at the highest level, especially by giving our service users the chance
to speak directly to those with influence and power. We always ‘tell it as it is’ presenting
information and delivering our messages with integrity and honesty.