Thames Reach
Sunday 19 November 2017
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Our ethos and values

Thames Reach’s vision is of a society where street homelessness is ended and nobody need sleep rough on the streets.

Our mission is to ensure every Thames Reach service user has a decent home, supportive relationships and a fulfilling life.

Thames Reach also has a set of ethos and values statements. These underpin our working relationships with service users and partner organisations and are a reference point in our day-to-day work.

Never giving up on people

We believe that the effects of homelessness and social exclusion are a great injustice and that the road to recovery can often be long and painful.  We are committed to never giving up on people, no matter how complex, chaotic and challenging they may be.

Highest aspirations, expectations and respect for service users

We are passionate about our belief that people can make real and lasting changes in their lives. We have the highest aspirations, expectations and respect for our service users and will never be indifferent to their individual needs

Staff: compassion, integrity, professionalism and commitment

Thames Reach’s staff are characterised by their compassion, integrity, professionalism and commitment. In return, unstinting support will be given to staff making decisions in the best interest of service users, trusting in their ability to work autonomously.


Integrity of the whole

The success of Thames Reach depends on the integrity of the whole body. We believe passionately in achieving trust and mutual respect between the different parts of the organisation to accomplish this objective.


Generous partnerships

Our aims can only be achieved by working in partnership with others; we know we do not have all the solutions. We generously give time, resources and expertise to others if the ultimate outcome gets us closer to achieving our vision and mission.



We are renowned for our open-mindedness, creativity, flexibility and refusal to allow rigid, dogmatic approaches to reduce effectiveness or inhibit actions.


We tell it as it is

Our strength lies in knowing what is happening on the ground and we use this knowledge to make an impact at the highest level, especially by giving our service users the chance to speak directly to those with influence and power.  We always ‘tell it as it is’ presenting information and delivering our messages with integrity and honesty.