This case study covers: Issues for trainees – Developing competency
Nicky, a new GROW trainee, was placed at our Graham House first-stage hostel. At the time, Graham House had its own trainee scheme and Nicky was therefore integrated into the same shift pattern as the other trainees.
Nicky was also allocated an experienced project worker as her placement supervisor, who supported her to obtain the competencies that she was required to meet and provided her with regular supervision.
Nicky quickly formed a good working relationship with some of our service users but it become apparent that she was struggling with the variety of shifts, particularly the night shifts. She also found it difficult to get back into a routine as she had not worked for a substantial period. Throwing different shifts into the mix made it even harder for her to be really productive and learn.
After a review and feedback from Nicky, we adjusted her work pattern – taking her off shift work for a period to help her settle into the role and develop a routine.
Nicky got on well with both staff and residents as she was open and friendly. There were however, some small issues regarding professionalism that her line manager raised with her, such as using her mobile phone at inappropriate times. Unfortunately, some of these issues kept re-occurring even though they had been discussed.
What was very encouraging was the development in Nicky’s approach and confidence over the first 6 months. At the start of the traineeship, she was able to listen and take direction, but by the end of the 6-month stage she was being more pro-active – asking questions and able to follow instructions.
As we could see a clear development in her skill level during the first 6 months we thought that more time may give her the opportunity to develop further to meet the competencies at support worker level. However, by the time she had reached the final stage of the traineeship, it was apparent that she did not have the confidence and/or skills to develop to the third stage – which was the ability to work on her own initiative.
