Thames Reach
Saturday 20 September 2014
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Get your finger on the pulse

Pulse is a website for everyone at Thames Reach

Thames Reach pulse

It is available to service users, staff and members of the Board.
You can use Pulse to find out more about services, opportunities and events, and to communicate with other Thames Reach people.

Getting started

You can get to Pulse from any computer connected to the internet. You need your own email address before you can use the site (see below).

Once you have an email address you need to register with Pulse. This is because we only want people associated with Thames Reach to use the site. To start using Pulse, please follow the steps below:

  1. Open a web browser (such as Internet Explorer) and type into the address bar. (Please note: You can’t type this address into a search engine such as Google or Yahoo!, as the site is hidden. Instead, type it into the bar at the very top of your browser where it says ‘Address’ or ‘URL’.)

  2. Enter your name. (We will check that people who have registered are genuine, so please use your real name.)

  3. Make up a username. Along with your password, this is what you will enter each time you use Pulse. 

  4. Enter your email address.

  5. Choose a password that is easy to remember. It can’t contain spaces but symbols and numbers are fine. You need to enter it twice.

  6. Tell us which services of
    Thames Reach you use.

  7. Click the Register button...
    When you do this, Pulse automatically sends an email to the address that you supplied. For security reasons, you need to click the link in this email to complete your registration and be able to use the site. So...

  8. Go to your email account and open the email from ‘Thames Reach Pulse’(or

  9. Click on the link contained in this email. This will take you to the Pulse login page.

  10. Enter the username and password that you created. After you have logged in you will be redirected to the Pulse home page, from where you can browse the site.

You only need to register with Pulse once. The next time you wish to use the site just type the web address into your browser, select ‘Login’ on the left of the Pulse home page, and enter your username and password.

If you regularly use the same computer, you might like to add this page to your web browser’s ‘favourites’ or ‘bookmarks’.

While using Pulse there may be times when you click a link to find that you are being asked to login again. This could be because:

  • You have tried to follow a link to a page that can only be viewed by
    Thames Reach staff (e.g. staff search, forms, or meeting minutes), or

  • You haven’t clicked a link for over an hour and the site has automatically ‘timed out’. If this happens, just enter your username and password once again.

If you’re having trouble registering or logging into Pulse, or have any other questions, call 020 7702 4260 or email  

How to get an email address

There are many services providing free web-based email accounts.

With these, you don’t need to have any software installed on your computer. Instead, you access your email through a web browser, such as Internet Explorer or Firefox. This means that you can view your emails from any computer connected to the internet.

How to sign up to the most popular web-based email services:

Google Mail

1. Go to

2. Click on the link that reads: “Sign up for Google Mail” .

Windows Live Hotmail

1. Go to

2. Click the “Sign up”button.

Yahoo! Mail

1. Go to

2. Click on “Sign Up” in the bottom right.

Choosing a password

You will need to enter your password each time you want to view
your emails.

Choose a password that is easy to remember, but that other people would not be able to guess. It’s a good idea to include numbers or symbols as well as letters.

If you are concerned about remembering too many passwords, you can use the same password both for your email account and for signing into Pulse.

You could also make your Pulse username the same as the beginning of your email address.  

When signing up, you will be asked to set up a security question, either by selecting one from a list or choosing your own.

If you can’t remember your password when you are signing into your emails, you’ll be asked to provide the answer to this question and then you will be given your details.